We have similar problem but repair is $890! The first time I used the Cascade Platinum fresh scent action pacs, my dishwasher filled up with so many suds that they started coming out the sides of the machine onto the floor. Obvious my plates are not clean. I've used about 60 of them on normal loads and I noticed in the bottom there was a gunk in the strainer part. We started noticing the packs didn't totally dissolve a couple of weeks ago. I think, in view of these numerous complaints about the same problem, that I will go back to using the liquid or powder products or change brands entirely. I was told by my appliance repairman that Cascade Platinum ActionPacs with the Dawn additive has destroyed the drain pump on my Whirlpool dishwasher. I've used the top of the line pod from Finish. I have a problem with the packs not dissolving completely. Then after one wash I opened the dishwasher and found the packet undissolved. I would never use this product again. I'm switching to regular liquid detergent not gel. What is going on? Is this the undissolved Cascade packet? For 2 years I have used huge warehouse containers of Cascade tablets (Total Clean most recently -105 pacs). My friend has a 6 year old GE dishwasher and found a huge pool of water on her wooden floor which by the way got ruined. (0 members and 1 guests), http://www.epinions.com/Cascade_2-in...splay_~reviews, Electrical Examinations & Brag Board Category, Electrical = Industrial / Commercial/Power Distribution, Energy Savings & Envelope Blanket of Structure - Existing Home, Heating & Air Conditioning - Existing Home, Tips & Hints / Non - Interactive Forum Category, Appliances - Tips & Hints - NO QUESTIONS FOR HELP HERE, Electrical - Tips & Hints - NO QUESTIONS FOR HELP HERE, Plumbing - Tips & Hints - NO QUESTIONS FOR HELP HERE. Worst mistake ever. I have run the dishwasher twice and still not dissolving at all. I had a pump motor failure in my GE QuietPower Dishwasher and upon replacement, we found that not only were the Action Packs failing to completely dissolve, the left over detergent was actually collecting and forming massive clumps which, were found to be the cause of the motor failure. Repairman says it is the most common thing they are called for. I feel that Cascade should pay for the damages since the pod was found as the reason for a clogged drain! Find helpful customer reviews and review ratings for Cascade 2-in-1 Action Pacs Dishwasher Detergent, Fresh Scent, 32-Count (Pack of 5) at Amazon.com. We bought a new dishwasher last year and it was recommended, plus I get them next to nothing with coupons. So my reasoning was the washer was older, but guess what I just got a new dishwasher & they suggest using the platinum pods and all Cascade products. Only once in 7 years did I find the tablet on the bottom, not dissolved. I have to tear them apart which allows the fluid to run out in the container when storing. This is a good way to get sick! On my model dishwasher there is a spray unit on the front left bottom of the dishwasher that sprays up and hits the door where the soap dispenser is on the dishwasher door. Destroyed in January 2020. Useless and was a waste of my money. I am motivated to write this because we are really sorry to have to stop using it. We spent hours snaking the pipes!! My dishwasher gets plenty hot and plenty of water. Just bought a new bag and these pods are not dissolving. After a costly repair job, when the pump had to be replaced, the repairman told me to use ONLY. The FIRST time she put a pod into her dishwasher. Thank you so much. I've been using them for about a year now. My husband is not! Then I noticed there was quite a bit of water left in the bottom of the dishwasher after running it. I was going Nuts! It stays stuck in open dispenser only partially dissolved. It seems to be working the first few times, but recently it happened twice the pacs didn't dissolve at all. He couldn't find anything wrong with my machine so I just chalked it up to a bad batch of product. We are going to stop using the packets just in case. Could not free it up. Today, when I opened the dishwasher, everything was covered in soap deposits. The article suggested putting a cup right side up on the top rack. I started using Cascade gel paks. I've not had a problem with the packets dissolving properly except once. The last few days they hardly dissolved at all. The repairman said pods only are good in washing machines where the water level is high enough to allow the pod to dissolve completely. Very disappointing. The detergent was opened, but the pack was laying on the bottom of the dishwasher. My gel paks may not dissolve in the dishwasher, but they are beginning to dissolve and stick together in the container they were purchased in. This should help your water get up to temperature faster. We also had the issue with undissolved packs sometimes going through the cycle 2 or 3 times without dissolving until we figured this solution out. The pod dissolved ok from the soap dispenser, at least I didn't see anything left in there and didn't see a pod sitting anywhere. My wife and I live on social security. I like Cascade pacs, but, they don't dissolve in my whirlpool dishwasher. I have a problem with cascade Pacs not dissolving during the wash. A sticky residue has appeared on a ceramic bowl and rubber spatula. There are currently 1 users browsing this thread. Waste of money. Buy Cascade Platinum Plus Dishwasher Pods, ActionPacs Detergent, Lemon, 70 Count: Cleaning Tools - Amazon.com FREE DELIVERY possible on eligible purchases My dishwasher will be 5 years old in December 2020. So much for spending more money. Cascade ActionPacs are designed to dissolve completely in your dishwasher, leaving you with nothing but sparkling clean dishes. Think my hard water might be culprit & coating is gumming up drain. The gel pack remained in the dispenser and turned into a solid rock. I was told by my plumber he doesn't fix dishwashers. I have had my dishwasher serviced three times in the short time since I've been using these packs. Just switched from a large tub trial of Finish Gel Paks which worked very well to Cascade Gel Paks which I'd had in pantry and decided to use up before continuing to buy the Finish product. Can be more important/critical in winter months, for many on city water systems. I will be using a different kind of soap, and calling Lowes about this. Cascade user for many, many years but feel forced to change. Always make sure water is HOT before putting on dishwasher however, recently two different packages of Cascade did not dissolve wash after wash. Dishwasher tablets are made of premeasured compressed dishwasher powder. But after trying several things I discovered that the top spray mechanism for the bottom rack had sagged to a 45 degree angle which was not easily noticeable when loading that rack. Electrasol makes a pod which is just a dry cake of detergent. Will only use gel. Over the recent holiday I opened a new container of Cascade platinum tablets. If the dishwasher tablet is not dissolving during use, some troubleshooting might be necessary. Nothing else looked abnormal in my heretofore well-functioning dishwasher. It was a big waste of the packs. I changed to Finish now and hope I see an improvement. Google search led me here, and I am now at least sure it's not my fault. ... Hi - have a 5 y.o. Hence, getting the water hot before it enters the dishwasher means it get even hotter and thereby dissolving the packs more thoroughly. Suggestions! never again. Cascade 8x leaves a white film on my dishes. My Whirlpool dishwasher is just a year old. I am going to cut open the remaining gel packs, use the soap inside, throw away the gelatin, and go back to liquid or powdered when I use up all the packs I currently have. This has not been the case. I threw out a full bag of the stuff after the pipe replacement. My unit is an older Maytag, but I would suspect most units have a similar system for moving the soap around. I am having same problem with tablet or powder not dissolving in Bosch dishwasher . I think this is a common problem across brands. If you have dishwasher troubleshooting questions, we have the answers. I make sure nothing too tall is in front of dispenser. We do not get the brand cascade ,,as recommended by Bosch. I need thousands of dollars of repairs as it leaked all over my kitchen at night and even ruined my basement that was finished. I just bought a new dishwasher from Costco, and started trying Cascade. I had a repair man come in and found that the paper wasn’t dissolving on the package Proctor And Gamble said that it does. I stupidly and unthinking gave to my mom who JUST purchased brand new LG dishwasher and I must admit was way better than my Whirlpool. Now I'm out $500.00 in repairs. After reading more peoples frustrating experiences, I now believe I have a restricted pump pick up, not allowing good circulation of water during wash cycle. We now leave the front left corner of the lower rack without dirty dishes and have never had a problem again with it not dissolving. This is an inconvenience since a lot of water and electricity was wasted. If the pods aren't dissolving then where are the pieces of the pod going? I have a brand new dishwasher and these will dissolve maybe 50 percent of the time. Had just opened up new container of New Cascade Platinum. If your ActionPac is not dissolving, there are a few possible reasons why. 8 reviews for Cascade Action Pacs Dishwasher Detergent. They're sticking in the compartment where you first place them. When I first purchased the Cascade action packs, I thought they were wonderful. He found undissolved detergent gel pacs stuck in the pump intake that pumps water to spay the dishes during the wash cycle. The motor assembly (pump) locked up on it.... the repairman seems to think that the Cascade Packs … For now I just throw it in the bottom of the washer. But I will try above and hope it works. This was not the typical plastic-on-heater inside the machine from displaced items. I have been using the Cascase Action Packs for quite some time now (the gel coated ones). Used for 5 year in dishwasher. The pac dissolved enough to wash my dishes, but after 1 year of using my new dishwasher, completely clogged my dishwasher. Action Pacs treat dishes in the pre-wash, dissolve, and rinse cycles. No. I don't wasn't to replace my dishwasher and will go back to powder version detergent and will give the Wal Mart brand a try. My husband cleaned all the wands and drains thinking they were clogged up in the 10-yr old machine. My husband started taking apart the dishwasher and found that the almost brand-new sprayer arms were clogged with blue soap. My dishwasher flooded my house during the night using these pods! Tried old vs new packets, same problem; also tried new Finish powerball it … Then I started having issues. This can easily become dislodged when loading the upper rack if dishes are placed against the back of the rack. Each time they found undissolved plastic packs and clogged up drain parts. First, make sure that there is nothing blocking the dispenser cup. by Janette Shampoo? Then I put two and two together and 2 weeks ago my husband had to change the pipe under the sink. I update the website all the time with tips, tutorials, cleaning recipes, reviews of products from readers like you, and tests I've done on various cleaners, removers and laundry supplies. by SR101 Reader SR101 Reader says: I very recently purchased a Whirlpool dishwasher and decided to use the action packs. Cascade Complete ActionPacs dishwasher detergent powers away even 24-hour stuck-on messes for a complete clean. ... and nothing to do with the Rolling Stones! My dishwasher is attached to the kitchen sink drain and I started to notice the kitchen sink wasn't draining properly. An SR101 Reader shared his experience with this product. 3.0 out of 5 stars 13 ratings. That's what the page is about. He showed me all the undissolved plastic coating the motor. !...like small cellophane and fiber. Will cease using Cascade after reading the comments above. One pouch contains enough detergent to treat a full load of dishes. He said he has had more calls about this product and it's ruining peoples machines. Anyone need an unopened bag? Looking to be able to find help from Procter and Gamble. Concern is the dishes are not being properly cleaned, though the dishes appear clean. Eventually came the undissolved pods. I have been using Cascade Action Packs for over a year. They can be purchased at most grocery stores and home retail stores and are placed directly in the detergent dispenser, removing the need to measure out the detergent each time. I used a tie wrap to firmly tie one of the prongs to the adjacent rack wire. Husband (Mr. Fix-it) took it apart. My dishwasher destroyed in 5 years. What's really interesting is the dishwasher I bought branded this as the only pods and rinse to use. Oh Susan, I am so sorry to hear this happened to you. My sink drain started to back up. This is the type of stuff they need to know and deal with to make these products safer. Not sure about other brands but do not use Cascade gel packs. It seems if you cover the sprayer with dirty dishes it prevents it from properly spraying the gel pack and dissolving it. Brand new dishwasher! Plus, these ActionPacs are formulated to help prevent hard-water filming—keeping your machine looking fresh and clean, while built-in rinse aid action and the grease-fighting power of Dawn make your dishes dazzle. The cascade complete dishwasher action packs are not dissolving in normal/sanitize cycle. To ER and cornea graft gel dishwasher dishwasher once a month done with this product costs nothing. Have tried 3 times and have never had a problem with it until i started taking apart all the. Shame on the manufacture for not testing it completely hefty price in fees. Washed them in hot water before starting their machine say about this ASAP., without warranties or guarantees since it was dangling not had a problem with the with. 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