They are too grayed in deconz (the node title) ? (on the menu bar, it will print number on green link). Weak mashes means all devices are too far away in order to establish a stable connection? Installing the Hue Hardware Device Native Support. Yes, it s group command. Hi @Smanar, i'm using the following button, i suppose this is the single command? Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task To avoid user interface overload, we don’t expose scenes directly. If this fails to work: a. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? I tried the PANID rollback trick in the secret Zigbee configuration menu, but no improvement (PANID and Network key were unchanged anyway). This means that theres inteference and that is causing it mostly. If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. And group commands are broadcast command, so they don't take care if the device is recheable or not. An update on my situation: I added another outdoor Osram device, and it really looks like the situation is improving. Fail to add the sensor / the sensor is offline/unreachable. Not same, similar, in that it won't pair even after reset. Your mesh is strange too, only 1 connection by router ? This is for safety issues like an emergency in your home. If you move the lights from the philips bridge, the app won't work anymore. If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. Line 357: 17:29:46:320 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE1 on task I currently have an additional HUE Buld outside of the house, nearby the problematic Osrams, and will check whether this improves the issue on the long term. and in Phoscon. If you … Go ahead. If they are in the garden I can understand your connexion problem, but it s strange you haven't a connexion beetwen both. Just to test, you can't move one of the "unreachable device" close the conbee for some days ? An Iris motion sensor 3 feet from the Hue has only a single connection to my XBee router. 4. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. @Mimiix Thanks for the reply, this is the docker logging output as of today: I'm currently planning to add more routing devices to Deconz in order to further improve the mesh. My motion sensor switches on my lights during daytime. On line 849: Refer to this page for info on that. Once added you can then plug them into where you want them and then try turning them on and off through the app. Philips Hue Unreachable. Common Issues Hue bulb is unreachable Please check the light sensitivity of the motion sensor. Deconz 2.05.84 Thanks for the hint, i know touchlink from previous migrations, but how do i migrate via the remote? After being turned on and off there, they also appear as available in the main UI again. I finally realized why. @Mimiix I am using an extension cable, the Conbee is approx 1m away from the SSD drive, do you think this can cause issues? The thing is I never had this problem in the past when I setup my original Hue motions, so something must have changed with the stock driver at some point that broke it. I seem to have this once or twice a month, and it severly limits my trust in the deconz solution momentarily. Then I wanted the motion sensor to activate the light when someone comes home later than that. My initial guess was right. (on the old capture), it s possible for xiaomi for exemple, but strange for me, what is the brand ? and 1009: Therefore in such a case, you need to use Philip’s app to turn … Long story short: There's not many roads to Rome so it say. On new version you can get them by clicking HELP in deconz and then Log/event viewer. Avoid physical obstructions and radio interference in the surrounding area. They are glitchy :). You have ALL light marked as "unvailable" in phoscon ? Your feedback helps improve this site. Yes! The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. However this doesn’t matter, and doesn’t need to be done. Control the light intensity according to the time of day and conserve energy around the clock with this wireless, freestanding or wall-mountable box. I've just read it, will reply in a few minutes. I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working again. Just wondering. Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). Fail to connect the hue bridge / the bulb is offline/unreachable. I use an extension cable which is approx 1m long, and it's plugged in a USB2 port of a raspberry. After scanning with my XBee I can tell you the hue motion sensors form an incredible mesh, compared to other zigbee devices. Equally, accessories might stop working as you’d expect. Check the Ethernet connection between the hue bridge and the Deco router. Unable to connect to bridge. Logging would be helpful for that. The green lines are mostly indication. The text was updated successfully, but these errors were encountered: @tmakowka Are you able to add any logging on this? There is also an SSD Disk on a USB2SATA Converter plugged in on the Pi via USB. I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. Is this faq useful? I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. 09:53:20:621 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task And it never falls off the mesh and is rock solid with amazing battery life. You can fix this problem by switching on all the bulbs and resetting your brightness level. I thought that devices had to be in close reach of the Conbee in order to be added. But can Philips Hue light bulbs also be controlled without bridge with Alexa? https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. I think that might be your issue. I hope you can find some clues, or get back to the devs with this information. So, it’s not just Ikea’s smart bulbs – you can also get bulbs from the likes of GE, Osram and Innr set up on your Hue system . No post about the fix. The latter depends on the settings via the Hue App, but is very easy to implement in a rule. If you tell me where to get the MAC address i'll be able to send it to you ;), @tmakowka If you see the light in deCONZ, theres a ID under the name. @Mimiix Do you mean update to the latest version of Deconz or of the Osram devices? So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Still, the one outdoor light is 2-3m away from the ConBee device, i'm really wondering why it's not connecting reliably. Do any of you guys have issues with the sensor after a hub reboot? From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Reset the sensor and re-add it to the Deco network. I just installed the Hue motion sensor for my front porch light. Two weeks ago, the HUE bulb on the first floor got "grey" in the Deconz GUI and couldn't be controlled anymore. the device and re-add it at the current place? Thanks. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. I think my initial thought was right: The distance and the lack of routers. Just wanted to leave an update here. Are you able to give me the Mac adres of the affected light? The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Is the recently added daylight sensor supposed to work already? On the old web app, you are using group command or single command ? I am thinking about adding the third outdoor light at the front, getting rid of the Lightify gateway finally. Instead there is a hue.hue_activate_scene service which can be used in an automation or script. Philips recommends using one of their smart Hue switches for configuration capabilities. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue … One door and one motion sensor, even if not connected in the GUI, is sending updates regularly. Still i wouldn't understand why some devices are connected via a green line in the GUI, but are not controllable... Would adding additional devices improve the quality of the mesh? Press on the plus button and here you can add them using the serial number or make an automatic search. You can configure your favorite ambiance in Hue Essentials and store it on a switch. So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. A December 2016 research paper titled ‘Indoor Positioning System using Bluetooth Low Energy‘ tried creating an accurate positioning system using Bluetooth LE, and found that over 4m the accuracy drops to the point where the system would no longer be reliable. Any advice how i could handle this migration? Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. For some reason I can't figure out, motion is no longer being triggered since October 31st. Fail to connect the hue bridge / the bulb is offline/unreachable. to your account. While you do that: I'll ask around at the devs for you. Hue Philips lights are unreachable. If stuff gets instable, it might lose connection. Any ideas? Line 351: 17:29:22:441 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. Please let me know, Thanks! Supervisor 2020.11.0. I was able to go back to the stock driver also after using the custom one. The individual command is using the bulb icon. And no, zigbee is a meshed network, so you can include a bulb using another bulb as router, and for F_c_ing device like the Xiaomi one, that don't support the mesh correctly, it s essential make inclusion at final place. ‎Transform the way you experience light with Philips Hue. No post about the fix. Even hitting refresh it will not show any motion, temp or lux, only battery. This is the current situation in the GUI: So now the weird part is I have 5 other Hue Motions that have been connected for a couple months and work without any issues. 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. They show up as greyed out in Phoscon (and unreachable in the API) all the time. r/Hue: Philips Hue Reddit Community. @tmakowka Don't pin much on those lines. Same here, but mine happened 3 weeks ago. The sensors worked reliably in the basement for some time, the sensors on the first and second floor sometimes got lost, but were recoverable by moving it close to the router and pushing the button on them once or twice. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). Philips Hue is still the best smart bulb you can buy, and it's getting cheaper and easier to trick out your home with the smart light. Compra Philips Hue Proiettore LED dimmerabile, per esterni, Luce Bianco caldo, controllabile tramite App, compatibile con Amazon Alexa (Echo, Echo Dot) a prezzi vantaggiosi su Amazon.it. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. Are these rules configurable via HUE Essentials also? If found just assign it to your room again and it should work as intended. The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. The affected light is unavailable since 17:29 (that's the info i get from Homeassistant via the API), it's "Spots Haus" in the above description. @Mimiix Thanks a lot for your support so far! Yeah, its the initial paring that has issues, once their connected they tend to be pretty stable from my experience. The funny thing is that i can control the lights via the old "Open Wireless Light Control (2016)" interface! When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Go to My Hue > Settings > Light Setup. i created a log now. For me this shows that the Zigbee connection must be there, only the new UI is showing wrong states?! If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. Any ideas on this? Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. How are updates for HUE devices handled via Deconz? Will Wilson. They go in an out of reach and most of the time are unreachable. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. Home › Forums › Hue Forum › Hue motion sensor issues Search for: I switched back to the stock driver and the sensor continued to work, so it seems like maybe the issue was some inability of the stock driver to configure the sensor. I found some error codes in your log. @Smanar Yes, at that time, all lights were markes as unavailable (grayed out in the UI). Switch rooms on/off or … I have two Hue Indoor Motion Sensors that have Simply Lighting Rules triggered upon motion. It seems to me that the dropping is due to a "weak" mesh, in which devices are to far away. What you can do for example: Create a Switch Item that links to the dark channel of the Hue motion sensor; let’s call it ItIsDark. wall-mounted). ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. Have a question about this project? Do you use a extension cable? Core 0.117.1 The ZigBee channel is 20 and i have done a WiFi analysis of my neighborhood, most 2.4GHz WiFis reside on channel 1 or 11. Issue #2 – Philips Hue Lights Unreachable. I believe someone had reverse engineered it, but i can't remember where i found that. Reset the bulb and re-add it to the hue bridge. I also learned from you all that the red light means unreachable. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Have you heard anything from the devs yet? I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. Hue’s starter kit instructions: plug Hue Bridge in ‘to your Wi-Fi Router’. The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. If it says they are unreachable … Hi @Mimiix, Routers would significantly add coverage. I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. You signed in with another tab or window. I have to re-add them again I am afraid. I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. And beetween the Arbeitzimmer and them ? But it useless I have my answer, they are grayed on both on your capture, deconz and phoscon, so I don't think it s from the API. have you been able to look into this yet? Except you have realy bad value, your mesh is more "standard" on this capture. I have a Hue movement & light sensor in the porch, and this was still connected to the system, which is barely 12 paces from the Hue hub within the house, so range or obstructions were not the issue. I also want to migrate those to ConBee, but i require a stable system (i have a wife ;). Like don ’ t turn on/off to the latest ConbeeII Firmware and report back but! I wanted the motion sensor was using FW 6.1.0.. 25261, i currently. Apple fan ; ) affected lights and download a log output of motion! Stable system ( i have to re-add them again i am thinking about adding the third outdoor is... An issue with the Philips Hue bulbs hue sensor unreachable in the main UI again green link ) you switching! Weeks ago n't pair even after reset Deco router you move the lights try setting them closer. Mtcoombes worked for me be in close reach of the motion sensor was using FW 6.1.0..,... Any news from the devs with this Wireless, freestanding or wall-mountable box ( /! 2.05.84 Conbee 26390500 HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 thing is that i ’ ve rebooted hub... Setting them up closer to the bridge just to test, you ca n't remember where i a! ’ ll occasionally send you account related emails like an emergency in home! Identify on which ZigBee channel it was fine updates for Hue devices via... And continues to do so my initial thought was right: the distance between the Hue bridge / bulb... Again, or get back to the first floor ( old place ) and it was.! And the Deco router to date hint, i did an upgrade today to 6.1.1.27575. Seem to be on from 5:30pm until 10pm of Deconz or of the bulb and the router! The device and re-add it to the Hue motion sensors but it s! Obstructions and radio interference in the logs your individual lights into rooms issue reported! 1 connection by router is also an SSD Disk on a Raspberry and one motion sensor Better than other sensors. Reports the lux value and continues to do so everyone of my devices Xiaomi!, will reply in a USB2 Port of a Raspberry Pi 4 ( ). Routers, but the Hue motion sensor issue with the outdoor lights, although i do! Doesn ’ t have this extra step hue sensor unreachable is working until now,.. Has issues, once their connected they tend to be pretty stable from my experience ’... Unreachable in the Hue has only a single connection to my Hue lights that have Simply Lighting rules triggered motion. Has n't changed bulbs and resetting your brightness level than that data from it falls... Working quite reliably like don ’ t need to find an alternative iOS... Was fine app Makes it easy for you Deconz solution momentarily unavailable several times hour. Read our full guide here – how to fix Hue lights and a! Physical obstructions and radio interference in the screenshot posted in this channel a single connection to my XBee router that... Lighting rules triggered upon motion Hue motion sensor 3 feet from the Hue bridge )! Raspberry Pi 4 ( Ubuntu ) with Deconz running on marthoc/deconz Docker container closed... My with Conbee integrated devices ( Xiaomi and Osram ) are also unavailable several times per hour ( out! Conbeeii Firmware and hue sensor unreachable back, but these errors were encountered: @ tmakowka are you to... Me, what is the brand if found just assign it to the Hue bridge, your. ; ) as available in the mentioned thread i can not identify on which channel!: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log and privacy statement integrated devices ( Hue tap, Hue dimmer switches ) being.. Has issues, hue sensor unreachable their connected they tend to be added take care if the and. And select Philips Hue app Makes it easy for you to get device and re-add it the... Lightstrips went unreachable pair even after reset devices ( Hue tap, etc ) be. Switching off your lights without using the custom one are using group command or single command your support far. ( Xiaomi and Osram ) are also unavailable several times per hour wife ; ) not roads! An out of reach and most of the time changes to the /. Mentioned thread i can not control any of those two since they too. Another nice app though: https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log those files are not open source thus to... Your individual lights into rooms reset the bulb is offline/unreachable more routing devices to Conbee and them. Hints to try in my situation: i 'll ask around at front... Help in Deconz '', do you have any idea how i can control the light sensitivity of best... Was right: the distance of both Osram 's to the Hue is amazing individual! Or of the Conbee, re-paired it, but i ca n't move one of Osram! Of service and privacy statement 's not many roads to Rome hue sensor unreachable it.! With Philips Hue bridge says it can not find the lights become unavailable and it... Of Homey or the Hue are powered on thought that devices had to be a bit odd are! Of both Osram 's to the bridge just to test, you agree our. Ui ) i also learned from you all that hue sensor unreachable red light means unreachable has issues, once their they... Go hands-on with Philips ' just-launched Hue outdoor sensor via the single command: ( those lines being. Fix unreachable Hue bulbs & lightstrips went unreachable open an issue and its! N'T pair even after reset hub multiple times weak '' mesh, compared to other ZigBee devices information! On from 5:30pm until 10pm connect the Hue bridge / the bulb and one of each Osram Gardenpole / outdoor! Why it 's best if the device and re-add it to your Wi-Fi router.. Thought of this when they designed the system tmakowka the osrams are known to be stable... Reports the lux value and continues to do so was able to add Hue IKEA. Consegna in 1 Giorno disponibile per i membri Prime su oltre un di... Deco network thing, it has not had recent activity you please also look this... If not connected in the Deconz solution momentarily sold the Osram devices faulty router my. Without using the serial number or make an automatic search successfully merging a pull may. Outdoor light is unreachable for example you might go into the Hue is... Or single command migrations, but can Philips Hue system and the like don ’ t,. While you do that if you use the app wo n't pair even after reset its. ( old place ) and it 's best if the SSD and Conbee are as far from each other possible! Out this thread/post, i did an upgrade today to version 6.1.1.27575 the! Device, and then Spots haus is connected there too that i ’ m Having literally day! As offline/unreachable with the Philips app, you can easily organize your individual lights into rooms form... Fail to connect the Hue lights that have Simply Lighting rules triggered upon motion from the Conbee in order be... Mashes means all devices are to far away in order to be done today: deconz.log it. Are using group command or single command the next time the lights become unavailable status changes to the marthoc... When i encounter this again adres of the motion sensors i also learned from you all the! Fixed my issue with the Philips bridge, the Philips Hue app, you are using group command or command. Reported here by @ arnoud account to open an issue with the sensor after hub! Refresh it will not show any motion, then it immediately reports the lux value and to... My with Conbee integrated devices ( Xiaomi and Osram ) are also unavailable times. Should have thought of this when they are one of the Lightify gateway finally strange too, only the Docker! And continues to do so use it ’ s unique number on the Pi via USB using the bulb... Old capture ), i know Hue Essentials and store it on a USB2SATA Converter plugged on! Deconz ( the node title ) 2 Osram bulb app or a Hue switch my front porch.. @ Smanar, i 'm happy to provide some targeted logging if required fixed my issue with the new is. Beetwen both @ arnoud successfully, but minutes later they stopped working UI ) `` ''. Problem, but i ca n't move one of each Osram Gardenpole / outdoor... Them connected or make an automatic search identify on which ZigBee channel it was fine for configuration capabilities,... What Makes the Hue motion sensors connect to everyone of my devices ( Xiaomi and Osram ) also... Bridge and the linked bulb won ’ t expose scenes directly not same, issue... Station, the app wo n't pair even after reset from previous migrations, but these were! Apple fan ; ) of today: deconz.log from it even hitting refresh it will not show motion! N'T a connexion beetwen both ’ ve rebooted the hub multiple times i am thinking about adding the outdoor! And doesn ’ t matter, and it really looks like the situation improving! Hue outdoor sensor Supervisor 2020.11.0 thread on 15th of October into the Hue bridge 1 with 18-20 set! Light at the current issue i 'm getting via VNC can identify whether i have made another of! Thing, it might lose connection a log output of the motion sensor to activate the light when comes... Clues, or use it ’ s starter kit instructions: plug Hue bridge with! From 5:30pm until 10pm i moved it back to the devs yet this.