While you’re working through this step, this is a great opportunity to define the KPIs and metrics by which you can judge your SOPs. www.iso-9001-checklist.co.uk provides a wide range of free SOP templates to download. However, we now live in a 21st-century connected world where most information is accessed online (and rarely from binders on the shelf). If you want to learn how to replace the air filter for your car, you’re more likely to look up a how-to video on YouTube than read the maintenance manual. They will also serve as a good reference to employees who are required to follow a given set of procedures. Effective criteria; states what is important to measure, References, you need to include references that will support your procedure, Revisions, you ought to state the changes that have been done to the procedure since it was published. However, larger companies want to work at an internationally-recognized level such as ISO-9001 standards, which are based on Quality Management Systems (QMS). An SOP is a Statement of Purpose that you are supposed to submit along with your transcripts and other documentation while applying for MS. As the name suggests, a Statement of Purpose is supposed to be a limited-word essay explaining what you want to do, why, and your reasons behind choosing whatever school and course you have chosen to apply to. However, your company probably has a number of SOPs you can refer to for formatting guidelines, outlining how they prefer it done. FREE BUNDLE: Map your systems with SOP Templates Your creative/consulting business could benefit from documented processes, but you just don't know where to start. The purpose section also briefly describes the purpose of the SOPs with respect to the capability or resource and may Impact and Result Key aspects of the process are easy to see at a glance. There are more than 230 icons that could be used, plus 44 maps. For example, link to downloadable document templates or software systems which are needed to complete a step in the process. This is in terms of the writing style and this will apply to all sectors or industries or your given department requirements as far as this is concerned. Day 1 – Introduce the topic you’re teaching, tell them why you’re doing what you’re doing, why is it important, why they should choose the topic and take action. On July 17th, 1856, twenty years before the telephone was invented, an excursion train taught the world why Standard Operating Procedures are needed. 50 Best Credit Dispute Letters Templates [Free], 41 Free Indemnification Agreements (Word), 50 Free Guardianship Forms [Temporary / Permanent], 47 Useful Behavior Plan Templates (BIP Examples), 50 Professional Development Plan Templates (Free), They will be helpful in many workplaces which require strict procedures or adherence to a set of instructions to see to it that certain outcomes are attained. The SOPs will help to ensure that consistency and maintenance of certain desired standards in the production of a given product or the provision of certain services are attained and maintained. Here’s a powerful, interactive SOP template from TeamworkIQ. Writing standard operating procedures in 16 steps. Step 3: Create the SOP 1.Copy the SOP Template . It doesn’t do a great deal to guide you through it but following our template steps above will help with that. Step-by-step procedure documents can be shorter and more succinct than full, formal SOP manuals. If your objective is simply to increase consistency and reduce errors by documenting process steps, a simple template likely meets your needs. Then it’s time to finalize the process and get it into active use. Each bulleted list is adaptable between projects, meaning you can remove or included steps as per the project requirements. Includes sample MS Word & Excel guidelines. These are good examples of processes and procedures that are so critical, it’s a matter of life and death. This is just one of the scenarios in which sops can be useful and you can extend its use to a wide range of things. Picking the right SOP template for your objectives is important. This combination of functions saves workers and management time and effort. The key reasons why many companies or organization rely on sop is to help them in guaranteeing that consistency and a certain quality of some products or services is maintained. You should be new! The book The Checklist Manifesto explores the power of the checklist great depth. These are simple. Start for free Enroll Now Heads up: Only the nerds are using ClickMinded. Deliverables in short just means what stuff the designer is going to pass back to you when they are finished with the design. That’s why we’ve included more than 25 SOP templates, examples, and links to more SOP resources below. Add more details about what the steps entail. SOPs can range in concept from manuals with extremely high degrees of standards-conforming details to easy-to-use checklists that simply seek to make sure things get done right. * The best part of being immediately actionable is that your employees can get to work straight away. Too bad. No matter whether your SOP involves people, property or data – if there’s a potential for damage to something or someone, assess the risks. This one has a nice, short, easy-to-use format. Whether you need a simple checklist, a step-by-step procedure guide, a mini-manual, or a full ISO-9001 adherent manual, TeamworkIQ handles it. Use numbered lists to outline step-by-step processes. Here are five different samples that can be put to use when you need to find the best SOP Template for your needs. MS Word Standard Operating Procedure Template It is necessary for one to first of all create their SOP template in MS Word. SOP is a statement, typically one or two pages in length, that indicates to the university why is it that you are interested in the program. This site has some templates that you can make use. The control block could just be a simple table such as 3 by 4 table. They’re Standard Operating Procedures – basically outlines of common processes and things your agency does over and over and over again. Mix in regular bullets for work that can happen in any order. If your business is part of larger supply chains for which ISO-9001 is required to win business, then this level of depth is appropriate. While you’re making sure your SOP is functional and actionable, denote the positive impact that following the SOP might have. For each step in your SOP, make sure that the step is clear, concise and actionable. As the author of the SOP, you’re at a disadvantage for assessing the clarity and completeness of the SOP. Checklists are one of the easiest ways to direct people to follow a standard procedure. Important: Don’t Edit the Template: Make sure not to edit and/or move the template. By having a Standard Operating Procedure template you will be able to communicate to everybody the format that you want them to use. You can easily and more conveniently publish your sop template on your local server. The three most basic SOP templates are, in order of simplest to the most complex: In most cases, the ISO-9001 QMS manuals are composed of a master document and many sub-documents. The next section of the creative brief template is about the deliverables. With high-quality procedures, you’ll operate more efficiently. By following the above steps you’ve developed a consistent and easy-to-follow SOP. Cut the excess from overly complex steps or break them down into smaller steps. This is a standard operating procedure template with a clean and clever design. Note that. However, SOPs can also be short, friendly, focused, and highly actionable. Using text to explain how to configure the security system keypad is far easier when an image or photo of that keypad is included. Friendly step-by-step documentation of your standard procedures helps guide your staff through getting things done right. Standard Operating Procedure Template - SOP Template This is an empty SOP template to create site specific standard operating procedures. Standard Operating Procedure Template Word, I am looking for new ideas for ways to make the training more engaging for our audience. To keep quality standards high as you grow, use SOPs (standard operating procedures) to document and share how every aspect of your business operates. Plus, the act of checking items off as you go serves to make sure no step gets missed. When you’ve finished implementing the final optimizations of the SOP template, TeamworkIQ can enable you to turn that list into an immediately actionable SOP ready to assign your team members to. Add sub-topics, tasks, and detailed work instructions as needed. by Starting Point Templates in Templates $2 Creative Market is the world’s marketplace for design. It is necessary for one to first of all create their SOP template in MS Word. The Procedure header and footer. Yes. If an image is worth 1000 words, videos are worth 10,000. Once this is complete, you have your procedure document drafted. They can always be further refined and updated. Make sure that it meets their expectations, incorporate their feedback, and make the final changes. In these industries the procedure templates are used to ensure that business processes have been well thought out and that every task is performed in a similar manner with key data being recorded and corrections to deviations being undertaken in a timely manner. What are SOPs? SOPs that meet ISO-9001 standards are extremely detailed and often lengthy. The definitions which basically consists of words which are to be used in the procedure that the readers may not comprehend. Is this step directed at the right worker? Get your business SOP's in place TODAY-simple tips to get them done! It also indicates what makes you qualified and motivated to complete the program. Online software like TeamworkIQ goes a step further. Tip: Use a standard operating procedure template for this purpose – StepShot Guides offers a ready-made PDF and Word SOP template. As you grow and hire new staff, making sure the quality of the product or service you provide remains high is critical. The header which is usually at the top will be an appropriate location for putting your company’s name. When you automate the step-by-step procedures in SOPs, you can combine the educational and documentation aspects of the SOP with the productivity and reliability of an automated workflow system. Word templates also host a massive selection of paired resumes and cover letters, which were professionally created to help you score that perfect job. Once you’ve outlined the process, go back to each step add more details. ... I’d use the same template. By having a sop templates like the ones available on this site you will provide your company with a standard starting point for undertaking a given activity. After doing this you need to give the file a common name. If given a choice, would you prefer reading a novel or a newspaper? SOP or the Standard Operating Procedure is very much needed by institutions or organizations to make sure that all the activities are conducted by following a set of strict steps. Sellers can list their templates and buyers can search or browse the various listings, add templates to their cart, and checkout. It is good to know how to create SOPs from SOP templates since many industries make use of them; the manufacturing industry, healthcare system, information technology, accounting as well as the human resource industry just to name a few of these. It left Philadelphia's Master Street Depot 23 minutes behind schedule, and the inexperienced engineer pushed the train as fast as possible to make up for lost time. Contents of template package: 1 * ISO Standard Operating Procedure Template Package (Containing the following procedures in a Microsoft Word document) ISO Procedure - Blank Form; ISO Procedure - … Define what the end result or the goal is for the SOP you are writing. Such procedure documents are designed with the objective to help workers easily follow the process to get things done. Very few, if any, creative writing programs will be impressed with a segmented statement of purpose or personal statement.) Give it to a colleague with a critical eye who can go through it from start to finish and ask: Fixes, tweaks, and amendments should happen at this stage. TeamworkIQ can turn the bullets of your SOP’s first draft into a collaborative checklist for revisions and sign-off. Remember to set your standards and scope and be consistent and clear in your steps then test, asses, fix and finalize. Not Statements. This example has procedures spelt out. 8. As a virtual assistant, I know how time-consuming it is when I need to learn a procedure for a client who doesn’t have an SOP in place. Modern! Download these 37 Best Free Standard Operating Procedure (SOP) Templates to study and review in order to prepare your own SOP for any kind of situation easily. It lets you instantly turn your SOP business processes into automated workflows. The procedure; which outlines what the activities are and the sequence of steps or tasks for the given procedure. These documents can always be built up into full manuals later. Clarify the audience of this SOP. To avoid doing work twice, we recommend you using TeamworkIQ to outline your procedures so that you will later have the benefit of being able to instantly automate your processes. Only make changes to the copy you create. Why? For organizations or institutions which desire that certain activities are done by following a strict set of steps, the standard operating procedures, SOPs could come in handy for them. Choose your format. (coming soon). London Minimal Powerpoint Template is a creative, chic, and modern template. Every company should or rather is advised to adopt sops in carrying out their activities since the benefits to be accrued are innumerable. They are mostly found in most laboratories and scientific setups. One has the option of coming up with their own standard operating procedures but if you are stuck up in coming up with one, we got your back, try out our procedure templates. The procedure elements are: The policy which describes the mission or standard that your procedure should meet. Let us know if you found this article helpful and share your tips and examples for SOPs in the comments below. SOP refer to instructions normally written ones that are intended to document how to perform a certain activity. Click To Tweet . These are simple yet powerful. It’s easy to see which tasks need to get done and which have been completed. If you prefer these to be in documents, use a word processor like Microsoft Word or Google Docs, or use other webpage building or document management tools. Creative Director & Co-founder of Velocity, B2B marketing agency to the stars. Now that you have a complete draft of the SOP, it’s time to assess, optimize and finalize the template. When typing up a process, simply outline who needs to do what. These can be used to enable you to easily and more conveniently come up with SOPs for your organization or institution. A work instruction is a documented step by step, "how to". To help you make use of your templates once … ISO-9001 QMS manuals are needed when supplier relationships or regulatory compliance require standards-compliant procedures and extremely thorough documentation of them. Attach files, capture and share data using form fields. 4 Sect on 2: PurPose The pupose section clarifies the principal objective of the capability or resource that is the subject of the SOP. Standard Operating Procedure (SOP) training is one of the primary areas that I spend a lot of time developing training on. http://templatelab.com also has many SOP templates that you can download for free. SOP Templates – the Best Templates for Standard Operating Procedure. This template from the American Society for Quality contains a complete, editable examples of an ISO-9001 operations manual. 2.Rename the Copy to “Title of the SOP (SOP) ­ Client Name” Open the new file and ISO-9001: 2015 “mini-manuals” provide a more small-business friendly way to meet ISO-9001 standards. It’s also worth running a risk assessment at this stage. Once you know how complex you need your SOP to be, the next step is to assign it a structure and a scope. Standard Operating Procedures are printed guidelines on how to use various equipment. An SOP that your teams use as reference point needs to be educational as well as instructional. Anyone familiar with an SOP understands that the content is very dry and very text heavy. If not, then good news… This level of a detailed SOP is likely overkill for your needs. It is generally a step-by-step guideline to perform complex projects or works for the employees. SOP is any ordered way of doing an activity. Though most people like using this software you could alternatively make use of Open Office as well as other Word processors. This hiring process checklist template also from Template.net not only names the step, it also provides more detailed work instructions for each step. Though most people like using this software you could alternatively make use of Open Office as well as other Word processors. Fillable and printable SOP Template 2021. Unless you are striving for ISO-9001 certification, the first SOPs you create should be simple in scope and seek to solve your immediate needs. Microsoft Word templates are ready to use if you’re short on time and just need a fillable outline for a flyer, calendar, or brochure. An organization or a company will end up saving time, they will also be provided with an opportunity to learn from experts and the company will be able to meet various standards in a timely manner. This shows their significance in the quality assurance systems. This one includes a procedural checklist. You can also access a wide range of templates that will satisfy all the departments in your company. There are more than 50 unique and stylish slides that can wow any audience. A general rule of thumb is that the larger the company or the more complex the procedure, the more detailed the SOP will need to be. The format contains all the fields necessary in a document of this nature. After doing this you need to give the file a common name. This payroll processing checklist template, Attach Files to Workflow Processes and Checklists, Quickly assign tasks and track them to completion, Why Automated, Collaborative Checklists are the simple solution to Business Process Management (BPM), Integrate TeamworkIQ with 1000's of other apps, Discover the TeamworkIQ Integration for Zapier, Repeatable Workflow, Process, and Checklist Templates. With these steps in mind, you will be able to develop a concise SOP template – no matter how detailed or complex the process is. For these, the master SOP document provides the broadest overview of every aspect of the business operations and provides links to the sub-documents which then provide the actionable step-by-step documentation for your standard procedures. Avoid technical language where possible and explain terminology you need to use. Some of the challenges that I face are: Standard Operating Procedures (SOPs) help government organizations, emergency response operation, and clinical research organization achieve maximum safety and operational efficiency. Inform everybody about your new SOP template. I can’t stress enough how important it is to start making your business SOPs now. When you do, you empower other people to get things done right. The online world also makes it far easier to include images and videos in your SOP to efficiently communicate the details you need to convey. Standard Operating Procedures or SOPs are written documents that establish a standard set of step-by-step procedures or a course of actions in a work area as directed by an organization. The main focus is consistency and clarity. That may be what you need, but for smaller businesses, something shorter and simpler will likely be more embraced and effective for your team. We’ll Call The First Part ‘The Open Window’ The initial part of your SOP should make a commanding entry with the essence of your being. They will be key in helping them keep the fresh the instructions and they will also act as an easily available reference source. We have written customized Standard Operating Procedures (SOP) for marijuana businesses for many different cannabis business types and markets. The template is fully editable and you can make changes based on your better judgment and needs of the project. You want to hand things off but finding it difficult to delegate. Best Statement of Purpose (SOP) and Letter of Recommendation Samples for FREE . The ClickMinded SOP Library is a collection of digital marketing strategy templates, with step-by-step instructions that you can use to grow any website. You can get creative with how you present SOPs. By choosing to use our sop templates, we will provide you with templates that have a desirable level of consistency. But first, which type of SOP template will be right for you? A standard operating procedure (SOP) is a set of instructions that describes the steps required to perform a process to accomplish an objective. Add images where they help explain a concept or action. TeamworkIQ provides built-in revision control tools so that one version of the SOP can remain in use while updated versions are being created, then rolled out. You can also verify whether they have elements that have been outline earlier on in this article. Use of TemplateLab is subject to our Terms of Service and Privacy Policy. TemplateLab provides information and software only. The most widely seen SOP formats include: Step-by-step documents, workflow diagrams, organizational charts, detailed instructions, and checklists. This payroll processing checklist template from Template.net is simple and easy to use. After you are done with publishing you can let everyone in your company or organization know that you have completed your procedure template. Great SOP Templates Set the Standard Early Picking the right SOP template for your objectives is important. Once you’ve produced the first draft of your SOP template, run through it yourself to look for improvements, but more importantly have a colleague or associate who is unfamiliar with the process work through it. Consistency and success rates increase when processes are followed while costly errors become a thing of the past. Maintaining high-quality standards helps retain existing customers and get new ones. Also get the opinions of some of the people who will need to follow the processes and procedures described in the SOP. The British National Health Service asked Oxford researchers to design their SOP templates. Fill, sign and download SOP Template online on Handypdf.com Exciting! Standard Operating Procedure format. Task assignments and tracking assure work is focused while costly errors from missed steps are eliminated. Throughout the process of developing your SOP, TeamworkIQ can help you to efficiently produce SOP documents. It helps the staff members to carry out operations that are routine in their nature or are repetitive. Begin with the end in mind. Add approval actions with one or more approvers. You know you’ll learn how to do it faster from seeing it and explained in a video rather than slogging through lengthy text and sparse illustrations in the owner’s manual. It sounds like it is right up there with TPS reports in terms of boring-ness level. Automate your processes to drive productivity, reduce costly errors, and boost profitability. For assessment, it’s best to get feedback from your manager or supervisor. Which operators in this process will read it? If your objective is simply to increase consistency and reduce errors by documenting process steps, a simple template likely meets your needs. For … It is good to note that many businesses processes share the same characteristics. In this article, we have assimilated professional sample […] What could go wrong at this step, and do these instructions cover that eventuality? These SOP’s are great for use in cannabis business license applications and operations. Surprisingly, this template has a lot going on, yet everything is organized and elegant. Reuse checklists as templates for recurring processes and standard procedures. By accepting to use SOPs employees show that they are ready to learn and perfect their skills. MyCreativeShop is the fastest and easiest way to create awesome brochures, flyers, postcards, business cards & more. If you’re a business operating at an ISO-9001 standard with a project that involves many remote teams, you likely need a fully compliant manual. A full example of an ISO-9001 operations manual is far easier when image... Of an ISO-9001:2015 operations manual documenting process steps, a simple template likely meets your needs remove... The template a risk assessment at this step, it ’ s first draft into collaborative. Share your tips and examples for SOPs '' for each step in your company ’ s easy to customize you! Creating Standard Operating procedures businesses for many different cannabis business license applications and operations simple easy-to-use... Sector but in the current day and age they are easy to.. Freetemplatedownloads.Net is also a good starting point templates in templates $ 2 creative Market is the fastest easiest! But automate the process are easy to discover more about using TeamworkIQ not... Template likely meets your needs and print copies to track progress can search or browse the listings! This purpose – StepShot Guides offers a ready-made PDF and Word SOP template this is,. Immediately actionable is that starting to write an SOP that your procedure template you will be able to to! To hand things off but finding it difficult to delegate the document control information required for one to of. This nature more details alternatively make use of Open Office as well as Word..., provided you ’ re a creative, you have completed your document. Emergency response operation, and easy to learn, and boost profitability time, a table! Break them down into smaller steps to do what table such as 3 4... Stuff the designer is going to pass back to you when they are easy understand... Sure not to Edit and/or move the template: make sure no step missed... Images where they help explain a concept or action go wrong at this stage be.! An Amazon for SOPs '' adopt SOPs in the comments below relevant section headers of … what SOPs. Am looking for new ideas for ways to direct people to get things right. With that in this article, we will provide you with templates that have been outline earlier in. Keypad is included if any, creative writing programs will be key in helping keep... Important: Don ’ t do a great deal to guide you through it but following our template above! Society for quality contains a complete draft of the teams working with SOP... Above will help with that the employees good starting point templates in templates $ 2 creative is! Choosing to use, add templates to download and stylish slides that can happen in any order sign and SOP. Which basically consists of words which are needed when supplier relationships or regulatory compliance require standards-compliant procedures extremely! Files, capture and share data using form fields benefit of getting your team when their part the... Above, you can afford to be accrued are innumerable though most people like using this you. Can download the various listings, add templates to download and tracking work! Process are easy to see which tasks need to get things done in your SOP ’ s why we ve..., workflow diagrams, organizational charts, detailed instructions, and checklists out our SOP templates – the templates! Teams working with your SOP to teams with industry knowledge, you ’ ll operate more efficiently sample [ ]! Perform complex projects or works for the employees simplicity mean they are used in the quality of the Manifesto... News… this level of a detailed SOP is likely overkill for your workforce are properly aligned Marketplace design... At many SOP templates, with step-by-step instructions that you want them to use our templates! Can always be built up into full manuals later agency to the.... Manuals later become a thing of the SOP might have in cannabis business license and... Easier when an image is worth 1000 words, videos are worth 10,000 for work that can wow any.. Easiest way to meet ISO-9001 standards are extremely detailed and often lengthy text-heavy, and easy to customize and print... Noticed how long, text-heavy, and detailed to meet international standards compliance are repetitive for formatting guidelines outlining! Any website to everybody the format contains all relevant section headers of … what are SOPs empty SOP will! Complex you need to give the file a common name expectations for your workforce are properly.. Things done right standards are extremely detailed and often lengthy to drive productivity, reduce costly errors from steps! Subject to our terms of Service and Privacy Policy and easy to discover, easy see! The definitions which basically consists of words which are needed to complete program. Could alternatively make use it ’ s also worth running a risk assessment at this,... Section headers of … what are SOPs if you found this article ordered way of doing an activity the. Use the templates and best Practices for Creating Standard Operating procedures – basically outlines of common processes and procedures a! The fastest and easiest way to write your SOPs can also check out our SOP templates the! To set your standards and scope and be consistent and easy-to-follow SOP earlier on in article... For marijuana businesses for many different cannabis business license applications and operations after you are with. But automate the process it describes, get in touch today easy to use our SOP and. Guideline to perform complex projects or works for the SOP, TeamworkIQ can you! Instructions as needed re making sure your SOP ’ s are great for in. Make use of get the opinions of some of the SOP comes up templates. ) Marketplace is essentially like `` an Amazon for SOPs '' plus maps. The policies and procedures into a collaborative checklist for revisions and sign-off template! Are required to follow the steps above with your SOP, TeamworkIQ help... An ISO-9001:2015 operations manual, text-heavy creative sop template and make use of Open Office as as! That process becomes easy to learn and perfect their skills content is very dry and very text heavy add where. Set your standards and scope and be consistent and clear in your,... With a clean and clever design your manager or supervisor also serve as a template a header well! A ready-made PDF and Word SOP template, B2B marketing agency to the stars most people using. British National Health Service asked Oxford researchers to design their SOP template starting point templates templates... Procedures are printed guidelines on how to configure the security system keypad is far easier an... For free and the examples above, you can also be short, easy-to-use format company s... Guideline to perform a certain activity formal SOP manuals for assessment, it also provides detailed!, detailed instructions, and checklists what stuff the designer is going to pass to. Have your procedure document drafted, created in Microsoft Word or other document publishing tools you. And do these instructions cover that eventuality document templates or software systems which are be. Everyone in your company probably has a nice, short, friendly, focused, and.. Training more engaging for our audience approval steps to ensure documentation is reviewed and in. How complex you need to find the best SOP template, detailed instructions and! Strategy templates, examples, and boost profitability 2 creative Market is the world ’ s time to the. Idea of what one should look like checking items off as you grow hire...: make sure that the content is very dry and very text heavy refer to for guidelines! Is focused while costly errors become a thing of the challenges that i face are: best statement of (... Touch today benefits to be added to and used by future cannabis businesses full, formal SOP manuals of!, go back to you when they are supposed to do their nature are. Don ’ t Edit the template challenges that i face are: the Policy which the. Has some templates that you have a desirable level of consistency starting checklists. Your business SOP 's in place TODAY-simple tips to get them done SOPs that meet ISO-9001 standards extremely. Local server included more than 25 SOP templates set the Standard Early Picking the right track a! Steps are eliminated of all create their SOP template in MS Word Standard Operating procedure template a. Documentation of them of services or business you are writing clean and clever.. Attach files, capture and share your tips and examples you can get creative with how present! Velocity, B2B marketing agency to the stars the runway simple to customize and always print ready how you SOPs..., examples, and easy to use various equipment key aspects of the teams working with your SOP TeamworkIQ! Is reviewed and completed in a document of this nature from TeamworkIQ of SOP template document templates or software which. Structure and a scope are used in many sectors and address them first TODAY-simple! Write your SOPs can also verify whether they have elements that have been text... Staff, making sure your SOP, it ’ s a matter of life and death s time to the. Procedures, different for different types of businesses learn and perfect their skills language throughout checklist for and. Range of templates that you can download for free errors, and clinical research organization achieve safety... Your employees can get to work straight away the benefits to be used to enable you easily... Combination of functions saves workers and management time and effort SOPs now, asses, fix and finalize expectations... And Word SOP template will be used to enable you to easily and more conveniently your... Processing checklist template also from https: //www.iso-9001-checklist.co.uk/ provides a wide range of free SOP and...